The document is a presentation about Business Process Management (BPM) given by Kiran Garimella. The presentation discusses how BPM can help organizations prosper in a lean economy by improving processes, reducing costs, and increasing agility. It defines BPM as both a methodology and suite of technologies. It also outlines the key components of a BPM architecture and lists best practices, pitfalls to avoid, and resources for BPM.

2. BPM: Prospering in a Lean Economy Kiran Garimella Vice President, BPM Solutions Software AG

5. Business Manages Process, but IT Delivers Functions © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Find Buyer Sell Product Ship Order Get Paid Buy Resources Make Product BUSINESS ERP CRM ECM Oracle Financials HR IT Suppliers Systems “ Operational Black Box” THE BPM GAP

6. Buzzwords that mean absolutely nothing to business people: © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page WSDL SOA OWL BAM BI CAF Portals ESB BPMN BPEL JSR-168 XPDL AJAX WYMIWYR CMS EAI Web 2.0 Out-of-the-box functionality BPEL Cloud Computing Legacy Modernization Web Services Complex Event Processing ICE PLM PPM SAAS Agile Development

7. Words and phrases that have real meaning to business people: © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Process Cycle Time Throughput Yield Bottlenecks Wait-times Defects per million opportunities Latency Process Variance Inventory Turns SLA Violations False Demand Triggers Return Rate Percentage Rework Cost of Poor Quality Unnecessary Motion Excess Processing Time to Completion Economic Value Add Transportation Waste Process Variance Process Capability Process Capacity Excess Transactions Root Cause Voice of the Customer Run Chart Critical-to-Quality Reduction of Waste Overall Equipment Effectiveness Key Performance Indicators Baseline Conditions

8. … and get everyone speaking: © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page

11. The Business Case for BPM

12. Many Forces of Change © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Globalization Mergers & Acquisitions Technology Innovations Compliance & Regulation Mass Customization Process Methodologies New Technologies Legacy Utility Generational Change New Solutions Forces requiring businesses to improve performance. RECESSION !

13. Now, Process is an IT priority as well as a business priority. © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page 9 of the Top 10 IT Management Priorities are addressed by BPM.

14. Top Priorities in 2009 © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page *CIO Insight Survey, 2009 Business / IT Alignment Improving Business Processes Better Customer Service Cutting costs Improved IT Planning Reducing ROI Costs Creating / Improving Strategic Apps Improving IT ROI Spending Standardizing/Consolidating Architecture Improving Project Management Improving Information Quality Improving ROI of IT Creating Infrastructure for Growth Growth from New Business New Business Strategies Product & Service Innovation New technologies Improving Development Capabilities Productivity Compliance Competitive Differentiation with IT

16. What moves the business levers? © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Business Performance Management Activities Poor leverage ---> The problems of the modern enterprise: functional silos, point solutions – slow, ineffective, inefficient

17. BPM is an effective transfer function © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Business Performance Management Activities “ Give me a long enough lever, and I’ll move the earth.” - Archimedes

18. Yes, but … © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Actually, Archimedes was wrong! Why? This takes too long… … to make a difference! can you do it in time?

23. The Process Architecture © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page Process Methodology Process Framework Process Lifecycle

37. BPM Resources © Copyright 2009 Software AG BPM: Prospering in a Lean Economy (Asia, 2009) | Page

38. Take that Next Step, NOW! Ok, what’s your next step? For further information please contact us at: Level 11, 201 Miller Street North Sydney, NSW 2060 (P) 02 9463 6400 (F) 02 9955 1171 (E) www.softwareag.com/au